Terms of Service

Afya Virtual Services provides remote administrative support for businesses, healthcare providers, behavioral health practices, and other professional organizations. Services may include appointment scheduling, patient intake support, insurance verification, prior authorization assistance, medical billing support, claims follow-up, provider credentialing, data entry, customer service, social media management, and other approved virtual assistant tasks.

The exact services, pricing, schedules, and responsibilities for each client will be defined in a separate proposal, contract, or service agreement.

Clients must provide accurate information, clear instructions, appropriate training, and authorized access to the systems required for our virtual assistants to complete their assigned tasks. Clients remain responsible for reviewing completed work, maintaining control of their accounts, and ensuring that all business and healthcare activities comply with applicable laws and professional requirements. 

Afya Virtual Services provides nonclinical administrative assistance to healthcare and behavioral health organizations. Our virtual assistants do not diagnose conditions, recommend treatments, prescribe medication, provide clinical advice, or replace the judgment of licensed healthcare professionals.

When required, the handling of protected or sensitive information may be covered by a separate confidentiality or Business Associate Agreement.

Fees, payment schedules, billing methods, and cancellation terms will be stated in the client’s service agreement. Payments must be completed according to the agreed schedule. Late or unpaid balances may result in the suspension or termination of services.

Unless otherwise stated in writing, payments for services already completed are nonrefundable.

Afya Virtual Services is committed to protecting confidential client, patient, employee, and business information. We use reasonable security practices and limit information access to what is necessary for assigned responsibilities.

Clients are responsible for providing secure system access and assigning appropriate permissions. Website information is collected and managed according to our Privacy Policy.

Clients retain ownership of the information, content, trademarks, and materials they provide. After full payment, clients will own the final work created specifically for their business unless otherwise agreed in writing.

Afya Virtual Services retains ownership of its existing templates, processes, training materials, operating methods, and internal business resources.

Our website and services may not be used for illegal, fraudulent, harmful, abusive, or unauthorized purposes. Clients may not instruct our virtual assistants to access systems without proper authorization, submit false information, violate privacy rights, or perform activities that conflict with applicable laws or professional standards.